Refunds and top-ups
A delivered service can’t be “returned”, but we refund anything we can’t deliver and top up anything that drops in the first 30 days.
When we refund
- If we can’t deliver part of a package, we refund that part.
- If we can’t deliver any of it (for example, the username doesn’t exist and can’t be corrected), we refund the lot.
Refunds go back to the original payment method, in US$. Your bank converts them to NZD at its rate on the day, so the NZD amount may not exactly match what you paid.
The 30-day top-up
If the delivered count drops within 30 days after delivery finishes, we top it up free. The account must still be public and on the same username. How to claim is in delivery and top-ups.
Wrong username or link
Email us as soon as you notice. If delivery hasn’t started, we’ll redirect it. If it has, we’ll see what can be corrected. Anything already delivered to another account can’t be recovered.
When there’s no refund
- For parts already delivered.
- If you made the account private, changed the username or deleted the post during delivery.
- For decisions Instagram or TikTok make about your account.
None of this affects rights you have under New Zealand consumer law that can’t be excluded.
How to ask
Email support@buyfollowers.co.nz with your order number (ord_…) and what happened. We usually reply within a few hours.